Home
払い戻しについて

払い戻しについて

This return and refund policy is applicable for the following program hereinafter referred to as a Product: EvaSpy Software.

In case a Product doesn’t work as promised, or you have technical difficulties with it, a full refund might be issued only in case our technical support team is unable to resolve it and the following conditions are observed:

– All problems and issues must be reported within 72 hours after purchase.
– All required information for solving the issue must be provided by the customer.
– You can only be refunded once. Each customer is only eligible for one refund, if you own more than one Product license, only the one, reported to be non-functional, will be refunded.

Our support is available 7 days a week and we always do our best to solve problems. You are eligible for a full refund within 14 days since the day of purchase, only if our team cannot help you within this time frame. No refunds will be issued later than 14 days since the day of purchase.

Other refund conditions:

The following conditions describe cases, when EvaSpy cannot provide a refund due to the fact that these conditions are completely beyond EvaSpy’s control.

– No refund can be issued in case the customer does not follow technical support guidelines or refuses customer support help.
– If the customer couldn’t provide all necessary data. This includes cases when customer might be required to get remote assistance.
– If the customer has just changed his or her mind. Personal reasons (“I do not like it”, “I never installed the software”, “I did not mean to buy the application”) are not qualified for a refund.
– If the customer does not have access to the target device.
– If the Product was detected by a user, who was unaware about its presence. Or Product was detected by anti-virus software – any activity of other applications are not EvaSpy responsibility.
– If the target device runs incomplete, pirated, not fully operational, or incompatible version of the operating system. All compatible Android and Windows OS versions are listed on the website. The customer is solely responsible for the compatibility of their device with the Product.
– If on the target device full or partial reinstallation of the operating system took place, which resulted in Product being blocked.

Refund Procedure:

All refund requests must be sent to support@evaspy.com. Refunds sent via any other contact channel won’t be issued.